Could your Field Service Personnel and Customers benefit from Remote Assistance? Would Service Calls be reduced if your customers had access to a Remote Expert anytime and anywhere? Are costly travel expenses incurred when your Experts travel to customer sites? Are you interested in Augmented Reality but have concerns about the accessibility of 3D content for your products?
CN2’s Assist™ Platform enables enterprises to offer Augmented Reality Enhanced Remote Assistance to Field Service Personnel and Customers on demand. Our two-way communication between the Remote Expert and the Mobile User includes audio and live video feed, allowing each side to place Arrows, Dynamic Tags, Labels and Diagramming into the 3D workspace. These assets remain “fixed” in context, despite the location of the mobile device camera, and our analytics capture the interactions, snapshots and efficiencies of both sides.
Unlike other Remote Assistance products, CN2 allows the Remote User to diagram directly onto the live video feed as opposed to the time consuming process of taking and then marking up still photos. CN2's approach greatly increases the efficiency of the application and provides a superior user experience.
iOS, Android and Windows Phones, Tablets and Glasses
Event-Based Analytics, Geo-fencing, Transparent Updates, Turnkey or Self-Service Options
Remote Expert Dashboard, Downloadable Mobile App, Shoretel Enabled